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Law Enforcement
Seminar - C.O.P.S.S I must
tell you that I HAVE THE GREATEST RESPECT FOR LAW
ENFORCEMENT OFFICERS. But I would like to ask you three
questions. First, are
citizen complaints an issue that you would prefer to see
minimized in your department?
Second, does each of your officers represent you
and your department in the professional manner that you
expect them to each and every day?
Third, how are your officers and your
department perceived by the
citizens of your community? As we all know,
many times it isn’t what you do, but how you are
perceived in what you do.
I’m sure that the men and women of your department are
extremely professional, but citizen complaints can
occur. Therefore, I have created
C.O.P.S.S.
training, which stands for
Communicating On
Patrol
Skills
Seminar©2009
The Renner Group, Inc. This
seminar was developed by utilizing information and
feedback from numerous Law Enforcement Officers, both
current and retired.
As you know, it can take years to build a
relationship with the citizens of your community, but
only a few seconds or minutes to destroy that same hard
earned relationship. Remember, the public expects
your Officers to be sharp, focused, polite, concerned,
knowledgeable, objective and professional regardless of
the nature of the call that they had just cleared.
This seminar is about helping your
Officers re-focus. Numerous topics are
discussed which I have listed below, including, but not
limited to:
- How the world we
live in has changed.
- How multiple
customs, cultures, and languages affect our job.
- How to better
communicate with everyone that they come in contact
with.
- How perception
can become reality in someone’s mind.
- How social media,
such as, YouTube and Twitter, have increased the
public’s awareness.
- How to develop
good listening habits.
- If possible, to
make each interaction they have with the public an
opportunity to educate them.
- Command respect –
don’t demand it.
- Be
Professional: your family, your department, and your
community depends on YOU.
These are but only a few of the
topics that we discuss in this exciting and
energizing three hour training seminar. I have over
34 years of professional experience and expertise in
communicating with the public through sales, sales
management, training, facilitating, having served on
numerous civic committees, civic boards and a
partnership in two corporations. I feel uniquely
qualified to teach this seminar when I combine my
approximate eleven years of experience in Law
Enforcement through my county’s Sheriff’s Office
Reserve Division. I started working in visitation,
then worked to become Road qualified and have served
as our Reserve Division’s Training Coordinator,
Detail Coordinator, Field Training Officer and have
recently retired as our Deputy Commander. Having
worked the road for many years I have seen firsthand
the demands that are placed on Law Enforcement
Officers when dealing with the public. I have taken
those years of direct experience to develop honest,
focused and energized seminars for my clients. I
have traveled throughout the United States providing
services for a client range from small businesses up
to a sister company of a Forbes Global 2000 Top 10
International Corporation.
I hope you will agree that there is a need for this
training and you will allow me the opportunity to
discuss this seminar in greater detail with you.
Please feel free to contact me with any questions
that you may have by phone 812.374.8328 or by email
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grenner@rennertraining.com.
ENDORSED BY: THE INDIANA SHERIFFS’ ASSOCIATION
STEPHEN P. LUCE, EXECUTIVE DIRECTOR
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